International delivery
CANELVIA® ships to supported countries and regions available at checkout. Shipping methods, final rates and estimated delivery timing vary by destination and are shown during checkout before payment.
United States
The United States is a priority market for CANELVIA®. Your available U.S. shipping method, rate and delivery estimate are shown at checkout based on the delivery address.
International orders
Orders outside the shipping origin may be subject to local import taxes, customs duties or handling fees depending on the destination. These charges, when applicable, are determined by local authorities and are not always included in the product or shipping price unless checkout explicitly states otherwise.
Tracking
When tracking is available, you will receive it with your shipping confirmation. Tracking may take time to update after a parcel is handed to the carrier.
Returns
Return eligibility and instructions depend on the order and destination. Contact us before sending anything back so we can review the request and provide the applicable return instructions. Your statutory consumer rights, where applicable, are not affected.
If an item arrives damaged or materially different from what you ordered, contact us promptly with your order number and clear photos so the issue can be reviewed.