Shipping
We ship VYRELUME StarBeam™ to supported destinations shown at checkout. Delivery timing can vary by destination, carrier and order volume. Any available tracking information will be provided after your order ships.
Please make sure your shipping address is complete and accurate before placing your order. If you notice an error afterward, contact us as soon as possible.
30-Day Returns
Our current return window is 30 days from delivery for eligible items. To request a return, contact us before sending anything back and include your order details.
Items should be returned in the condition received, with included components and packaging where reasonably possible. If an item arrives damaged, defective or incorrect, contact us so we can review the issue and help with the appropriate next step.
Approved refunds are issued to the original payment method after the return is received and reviewed. Bank processing times can vary.
This policy does not limit any mandatory consumer rights that apply to your purchase.